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Mateo Luca
Admin
Reports
First Response Time
1 hrs : 22 min
Ave Resolution Time
10 hrs : 30 min
Ave Resolution Time
Performance of Agents
| Agent ID | Agent | Total Tickets | Open Tickets | Resolved Tickets | Ave. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #158 |
Walter Frazier |
120 | 15 | 105 | 4.5 hours |
90%
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| #325 |
Kimberly Anderson |
150 | 20 | 130 | 5.2 hours |
85%
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| #286 |
Roscoe Guerrero |
80 | 5 | 75 | 3.4 hours |
95%
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| #463 |
Robert Stewart |
100 | 10 | 90 | 4.7 hours |
80%
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| #579 |
Dustin Fritch |
180 | 25 | 165 | 3.9 hours |
85%
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| #860 |
Jasper Chatman |
90 | 20 | 70 | 5.5 hours |
95%
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