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Widgets

Tickets Open

2.75K

trending_up 20.05% This Week

Tickets In Progress

1.25K

trending_up 5.75% This Week

Tickets Resolved

753

trending_down 7.25% This Week

Tickets Closed

487

trending_down 4.01% This Week

New Tickets Created

First Response Time

1 hrs : 22 min

Ave Resolution Time

10 hrs : 30 min

Customer Satisfaction

Most Leads

  • share
    Social
    9,562 30%
  • email
    Email
    18,426 55%
  • call
    Call
    4,753 10%
  • category
    Others
    2,657 5%

Country Stats

Country User Bounce Rate
usa

United States

 17003 0.83%
china

China

 16843 0.75%
germany

Germany

 14285 0.49%
australia

Australia

 9573 0.18%

Tasks Stats

Earning Reports

New Users

705

trending_up 2.15%

This Week

Active Users

94,817

trending_up 8.75%

This Month

Lead Conversation

25.99%

trending_down 1.25%

Last Week

Revenue Growth

$1,207

trending_up 20.75%

Weekly Growth

Working Schedule

S M T W T F S

EVENTS

  • Project Fila milestone 1 due next week.

    November 21 (10:00 - 11:00 AM)

  • David Doe is assigned to lead the development phase starting on 02 Dec. Please coordinate with other team members.

    December 06 (02:00 PM)

  • Client meeting scheduled for 13Dec. Prepare project update presentation and gather any client-specific requirements.

    December 13 (03:00 PM)

  • Team training session scheduled for 20Dec to introduce new tools. Ensure all team members attend.

    December 20 (12:00 AM)

Projects Analysis

Chat Projects User

2025-11-10 09:15 AM
  • user12

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pharetra ligula non varius curabitur etiam malesuada. Congue eget luctus aliquet consectetur.

    09:31 AM

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.

    09:30 AM
    user13
  • user12

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pharetra ligula non varius.

    09:25 AM

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit.

    Lorem ipsum dolor sit amet, consectetur adipiscing elit.

    09:22 AM
    user13
  • user12

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pharetra ligula non varius curabitur etiam malesuada.

    Lorem ipsum dolor sit amet. 🔥

    09:21 AM

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.

    09:20 AM
    user13

To Do List

search
Task ID Task Name Assigned To Due Date Priority Status Action
#951 Hotel management system Shawn Kennedy 15 Nov, 2025 High In Progress
#587 Send proposal to APR Ltd Roberto Cruz 14 Nov, 2025 Medium Pending
#618 Python upgrade Juli Johnson 13 Nov, 2025 High Completed
#367 Schedule meeting with Fila Catalina Engles 12 Nov, 2025 Low Not Started
#761 Engineering lite touch Louis Nagle 11 Nov, 2025 Medium In Progress
December 10, 2025

Welcome Back! Fila

Learning Management System Dashboard.

Daily Performance

welcome

Active Courses

1.5K+

active-learning
This Month trending_up 2.15%

Enrolled Students

1.2K

join
This Week trending_down 1.25%

Completion Status

75%

school
This Week trending_up 75%

Time Spending's

Weekly report trending_up 35.5%

Average Enrollment Rate

Today's Course

course7

UI/UX Design Essentials

14.99

Courses content

  • 15 sections
  • 70 lectures
  • 15h 20m
course7

Introduction to python

32.22

Courses content

  • 12 sections
  • 43 lectures
  • 23h 20m
course7

Graphic design basics

23.21

Courses content

  • 16 sections
  • 65 lectures
  • 11h 20m
+ View Details

SLA Monitoring

Ticket ID Subject Requester SLA Due By End Remaining
#258 Issues with Email Access example@fila.com Dec 10, 2025 12:00 PM 1 days 4 hours
#957 Software Installation example@neja.com Nov 30, 2025 2:00 PM 1 day
#432 Application Access Issue example@vaxo.com Dec 15, 2025 9:30 AM 5 days 7 hours
#234 Network Connectivity example@aoriv.com Dec 30, 2025 10:30 AM 15 days 2 hours
#258 Issues with Email Access example@fila.com Dec 10, 2025 12:00 PM 1 days 4 hours
#957 Software Installation example@neja.com Nov 30, 2025 2:00 PM 1 day
#432 Application Access Issue example@vaxo.com Dec 15, 2025 9:30 AM 5 days 7 hours
#234 Network Connectivity example@aoriv.com Dec 30, 2025 10:30 AM 15 days 2 hours
#258 Issues with Email Access example@fila.com Dec 10, 2025 12:00 PM 1 days 4 hours
#957 Software Installation example@neja.com Nov 30, 2025 2:00 PM 1 day
#432 Application Access Issue example@vaxo.com Dec 15, 2025 9:30 AM 5 days 7 hours
#234 Network Connectivity example@aoriv.com Dec 30, 2025 10:30 AM 15 days 2 hours

Tickets Solved and Created

Performance of Agents

Agent ID Agent Total Tickets Open Tickets Resolved Tickets Ave. Resolution Time Satisfaction Rate Action
#158
user15

Walter Frazier

 120 15 105 4.5 hours
90%
#325
user7

Kimberly Anderson

 150 20 130 5.2 hours
85%
#286
user5

Roscoe Guerrero

 80 5 75 3.4 hours
95%
#463
user12

Robert Stewart

 100 10 90 4.7 hours
80%
#579
user6

Dustin Fritch

 180 25 165 3.9 hours
85%
#860
user3

Jasper Chatman

 90 20 70 5.5 hours
95%
Showing 1 to 6 of 50 entries

Tickets by Channel

Tickets by Type

Recent Customer Rating

# ID Customer Rating Message
#158
user15

Walter Frazier
  • (5)
Overall good experience.
#132
user2

Kimberly Anderson
  • (4.5)
Excellent experience!
#142
user5

Roscoe Guerrero
  • (4)
Top-notch customer service.
#125
user12

Robert Stewart
  • (4.9)
Excellent experience overall.
#158
user15

Walter Frazier
  • (5)
Overall good experience.
#132
user2

Kimberly Anderson
  • (4.5)
Excellent experience!
#142
user5

Roscoe Guerrero
  • (4)
Top-notch customer service.
#125
user12

Robert Stewart
  • (4.9)
Excellent experience overall.

Projects Overview

Total Projects

705

total-projects

Projects this month

trending_up 0.75%

Active Projects

127

active-projects

Projects this month

trending_down 1.25%

Completed Projects

178

completed-projects

Projects this month

trending_up 4.75%

Total Members

75

  • user12
  • user13
  • user14
  • user15
  • user16
  • +50

Projects engagement 50%

Projects Roadmap

Total Sales

Total Orders

20,705

shopping_basket

4.75% increase in orders last week

trending_up 4.75%

Total Customers

84,127

diversity_2

Total visitors decreased by 1.25%

trending_down 1.25%

Total Revenue

$15,278

attach_money

Revenue increases this month

trending_up 3.15%

Sales Overview

Total Sales

9,586

Monthly Sales

3,507

Today’s Sales

357

20% increase in last month